Please allow 2 to 4 weeks for original paintings and longer for custom paintings  Shipping time depends on location. All parcels are shipped by USPS

Your painting will be meticulously wrapped for shipping. If the painting is larger it will be rolled and shipped in shipping tube . This will require reframing at your local frame shop 

You will need to fill out a commission request form please email us  hananejamili@gmail.com

We apologize for any inconvenience but we do not accept returns or exchanges on original paintings or custom paintings. If there are any issues, please email us.

Yes absolutely! Please make sure to choose local pick up option at checkout and email me for address along with your order information @hananejamili@gmail.com

Sorry for that inconvenience! If possible, we recommend you check around the delivery location (think: porch, garage, side or back door), inquire with neighbors, and check security cameras.

Sometimes a carrier marks a package as delivered in error. In most cases, packages are still being processed in the postal system and will show up within a few days and almost always within a week. If you haven’t received your order within 7 days of the carrier marking your order as delivered, please contact your local postal carrier first. Your postal office/worker should be able to assist you in locating the package. If you believe your order was stolen, you need to file a report with your local police.

You must contact us via email within 72 hours of retrieval. Send  photos of the pieces along with the packaging immediatly . We will assess the damage and try our best to remedy the situation. You may be asked to return the item to your local post office for an insurance claim. Ultimately, we are not responsible for any damage incurred by the carrier.